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Social Responsibility

Improving Tenant Satisfaction

JRE has been conducting a range of activities to improve tenant satisfaction.

■Tenant satisfaction survey

JRE regularly conducts tenant satisfaction surveys aiming to improve operation and management of the buildings.

(Example) Survey on the level of satisfaction with the building and its operation
For Ginza Sanwa Building, JRE conducted a questionnaire survey of tenants to check their level of satisfaction with the building and its operation in 2014. Reflecting the results, we renovated the common areas including the entrance hall.
Tenant satisfaction survey
(Example) Survey on the cleaning service

From 2014 to 2017, we conducted a questionnaire survey of tenants to check their level of satisfaction with the cleaning service for buildings such as Omori-Eki Higashiguchi Building, Shiba 2 Chome Daimon Building, Yoyogi 1 Chome Building, and Hinode Tenjin Building. The results are utilized to improve the quality of the daily cleaning service provided at the buildings.

■Initiatives for the safety and health of tenants

JRE has been proactively implementing measures for the safety and health of tenants.

  • (Examples)
  • ・Formulation of the earthquake damage identification criteria
  • ・Introduction of an earthquake damage identification system/tool
  • ・Establishment of a system to check and share information about the damage caused by earthquakes
  • ・Establishment of the guidelines on evacuation judgment
  • ・Establishment of the guidelines on actions to be taken for stranded commuters in the event of disaster(Akasaka Park Building, Kitanomaru Square, Shibuya Cross Tower, Yurakucho Denki Building)
  • ・Organization of a disaster control council and implementation of disaster control and firefighting drills
  • ・Implementation of indoor air quality measurement and pest control for tenant spaces (100% portfolio coverage)
  • ・Installation of automated external defibrillators (AEDs)

Initiatives for the safety and health of tenants

(Note) In principle, all properties are subject to conducting the initiatives, unless otherwise stated (excluding certain co-owned properties, etc.).

Relationship with Local Communities 

JRE has been participating in a range of activities to contribute to local communities and local society. We also foster mutual communication with various stakeholders, including local authorities, local residents, and visitors of our facilities, through such activities.

■Contribution to urban development

JRE participates in the committees on landscape planning organized by Shinagawa ward, the Minato Mirai 21 Urban Development Council, the Osaka Diamond City Association, and the Kanazawa City Ekinishi Development Council, and fosters interactions with local communities through these activities.

■Local contribution in the event of a disaster

For Akasaka Park Building and others, we have established a system to host stranded commuters in the event of a disaster, and for Otemachi Financial City we have concluded an agreement with Chiyoda ward to host stranded commuters in such an event. In addition, within the premises of Kanazawa Park Building and Harumi Front, we respectively installed a well and a regional warehouse for disaster control. We also participate in disaster controls drills held in Mitsubishi UFJ Trust and Banking Building and other buildings. Through these activities, we strive to contribute to the community by offering place where they can turn to in the event of disaster, thereby contributing to local communities.
Local contribution in the event of a disaster

■Support for local events, local group activities, and artistic and cultural activities

For Shiodome Building, we support a local summer festival by providing the venue, and financial and human resources, while for Osaki Front Tower we support an illumination event at the promenade along the Megurogawa river. Also, we regularly hold local music events in Higashi Nibancho Square and Tokyo Opera City Building at the open spaces and common areas while supporting a range of artistic and cultural activities conducted in Tokyo Opera City Building, which comprises multiple cultural facilities. In this way, JRE has committed to promoting regional revitalization as well as artistic and cultural activities by supporting a range of events.
Separately, we have been contributing to regional revitalization by supporting local group activities, for example for a local and professional football team, Fagiano Okayama, at Lit City Building.
Support for local events, local group activities, and artistic and cultural activities

■Contribution to the local environment and community health

At Kitanomaru Square, we provide the Cycle Port (space for “community cycles”) for shared bicycles, thereby contributing to CO2 emission reductions from the neighboring communities.
Also, within the premises of Shiba 2 Chome Daimon Building, we provide a space for the Japanese Red Cross Society to conduct blood donation activities as part of our initiatives to contribute to local medical and health care.
Contribution to the local environment and community health

Human Resource of Asset Management Company

Japan Real Estate Asset Management (JRE-AM), which is JRE’s asset management company, implements various measures for employees in order to attract talented human resources. For details, please refer to JRE-AM’s website.
Also JRE-AM is a member of the Mitsubishi Estate Group, which has a range of programs for employees. For details, please refer to the website of Mitsubishi Estate Co., Ltd.

  • Asset Managerジャパンリアルエステイト JRea

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